Terms and Conditions
2. Intellectual Property
3. Liability for use of the website
7. Protection of privacy
9. Confirmation of order
14. Competence and applicable law
These terms and conditions of sale govern the use of the Precious Angels Solutions website with company number 0668.863.894, VAT-number BE0668.863.894 and registered office at B-6890 Villance (Libin), rue de la Gare 44 (hereinafter referred to as 'the seller'). The terms and conditions of sale apply whenever an order, therapy, course or workshop is placed through the Precious Angels Solutions webshop.
The website of Precious Angels Solutions was created and is managed by the seller. Users may view the information on the site free of charge and print it for personal use, but not for commercial purposes. Anyone who places an order on the webshop (hereinafter reffered to as 'the customer'), confirms by placing the order that he/she is a natural person and also to be legally capable.
Legally incapacitated must be represented by their legal representative who is also bound by these terms and conditions of sale and who must fill in the order form himself or grant the legally incapacitated permission to do so. The provisions of the following article under point "7. Protection of privacy" remain in force, regarding the processing of personal data.
What is not expressly stipulated in these terms and conditions of sale is regulated by the provisions of Belgian law. The language of the concluded agreements is French. In case of uncertainty customer service can always be contacted via the E-mail address [email protected] .
2. Intellectual property
All parts of the seller's website are the exclusive property of the seller and copyright protected. The technology used for the website: https://www.ccv.eu/be-nl/over-ccv/
Users who have their own website and who - even for purely personal use - want to set up an automatic link between your own website and the seller's homepage, must request explicit permission from the seller for this.
3. Liability for use of the website
The seller's website is intended to make general information abailable to the customer about the seller's products and activities. The seller only has a best efforts obligation with regard to access, the ordering process, the delivery or the other services.
The seller has the right to suspend or stop the website in whole or part at any time for maintenance, updating or any other reason, even without prior warning.
The seller cannot be held liable for any nuisance or damage caused by the use of the internet, any breakdown of the system, the penetration of outsiders or a virus, nor for any information posted or processed by third parties or by any other fact that can be regarded as force majeure. The seller has taken out cyber protection insurance for this.
The owner of Precious Angels Solutions strives to offer a varied range on its website and is committed to continue to expand this range in the future. If a particular item is currently not available in our offer, you can always contact [email protected] and we will do our utmost to help you further and try to meet your expectations!
The prices are those stated on the website at the time of the order. All stated prices include 21% VAT, with the exception of intra-Community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.
An order for products from the range can be placed via www.preciousangelssolutions.com or via the personal workshops or personal coaching courses offered at the registered office or possibly at another facility. Orders via the website are considered to be placed for non-professional purposes. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Economic Law Code, as inserted by the Law of December 21, 2013 inserting Book VI "Market practices and consumer protection" into the Code of Economic Law and inserting the definitions proper to Book VI, and the law enforcement provisions specific to Book VI, in Books I and XV of the Code of Economic Law, (BS December 30, 2013; err., BS January 20, 2014, err., BS March 18, 2014, err., BS March 24, 2014).
Merchants who wish to place an order for professional purposes should, if necessary, inquire with customer service at the E-address [email protected].
The seller commits to process the orders placed on the website while stocks last and within the limitations formulated in these conditions. The online order can only be processed if the customer has clearly and correctly identified himself / herself.
The seller reserves the right to refuse orders in the event of serious suspicion of abuse of law or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in the event of depletion of stock of a particular item.
An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer.
If something in the offer or after ordering is insufficiently clear, the customer can always contact customer service for additional information via the contact form under the heading "Contact" or by e-mail to [email protected] . All questions will be answered as soon as possible.
Placing the order implies a payment obligation. Placing an order on the website constitutes explicit acceptance of these general terms and conditions of sale, which are both published on the website and sent with the order confirmation.
To place an order it is necessary to accept the general terms and conditions. Whoever orders, declares to know and accept the seller's general terms and conditions.
The general terms and conditions are always available and can be consulted via the website.
Each order is subject to the general terms and conditions that were included on the website and order confirmation at that time, to the exclusion of any older or newer provisions. If one of these terms and conditions is not legally valid for whatever reason, the other terms and conditions remain fully applicable.
7. Protection of privacy
Payment must precede the delivery and is made via one of the following payment options: Ideal, Klarna, Bancontact, Cartes Bancaire, Maestro, Visa, Mastercard, American Express, bank transfer or Paypal. If payment is made by bank transfer, the order will only be executed after receipt of the deposited amount.
In the meantime, the ordered item will be reserved for 10 days, within which period the transfer must be made and the payment must have reached the seller, otherwise the order will be canceled.
Payment can also be made with vouchers (gift vouchers, discount vouchers). If payment is made via the webshop with a voucher whose amount exceeds the price to be paid, no automatic refund is possible. The customer can always contact customer service via E-mail [email protected] to obtain the difference amount in the form of a new voucher and in certain cases refunded.
Precious Angels Solutions accepts payments with Visa, Mastercard and American Express. If you choose to pay with a credit card, the amount will be debited from your card immediately upon confirmation of payment.
9. Confirmation of order
After the system accepts the aforementioned payment, the seller confirms the order by e-mail. The customer accepts electronic evidence. The customer is solely responsible for the correctness of all data that he or she provides. With a first online order, the customer must follow the registration procedure. After this, the customer only has to log in again to place a new order.
The final confirmation of the order by the customer counts as acceptance of the order at the stated price. The confirmation of the customer counts as signature and explicit acceptance of all transactions via the website.
In Belgium, the ordered article is delivered either to the address specified by the customer, by collection at a post point or post office or by collection in a Bpack 24/7 parcel machine. Delivery in other countries takes place either at the address specified by the customer or at the chosen post office or postal point. The chosen delivery option affects the delivery time.
When the customer chooses to ship to a Bpack 24/7 address, post office, postal point or parcel machine, an e-mail is sent when the delivery is included with bpost. Via the link with tracking number provided therein, the customer can track the shipment via bpost's e-tracker. The customer who opts for delivery to a post office, postal point or parcel machine will receive an email or SMS as soon as the shipment has arrived at the chosen collection point.
The delivery period only starts after receipt of payment, also if payment is made by bank transfer. The aim is to have the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium and a minimum of 2 working days and a maximum of 30 days in other countries. The seller is not liable for delay or failure to deliver due to the carrier.
For delivery in Belgium, the delivery cost is from 0 to 2 kg: € 6,50; from 2 to 5 kg: € 8,00; from 5 to 10 kg: € 9,00; from 10 to 20 kg: € 11,50; from 20 to 30 kg: € 12,00 according to the usual bPost rates (these can change annually), with the exception of a total purchase amount above € 100, then the shipping is free.
For delivery in "zone 2" the delivery cost is from 0 to 2 kg: € 15,50; from 2 to 10 kg: € 18,50 and from 10 to 30 kg: € 42,00 according to the usual bPost rates (these can change annually), with the exception of a total purchase amount above € 100, in which case the shipping is free. Zone 2 includes the following countries: The Netherlands, Germany, France, Luxembourg.
For delivery in "zone 3" the delivery cost is from 0 to 2 kg: € 32,00; from 2 to 5 kg: € 35,00; from 5 to 10 kg: € 52,00; from 10 to 20 kg: € 82,00 and from 20 to 30 kg: € 102,00. Zone 3 includes the following countries: Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Austria, Poland, Portugal (including Madeira and the Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Czech Republic, Sweden.
For deliveries outside the EU, different delivery cost rates will be applied and additional customs costs will be charged depending on country to country, at the expense of the buyer. Note: The United Kingdom is no longer part of the EU since 01/01/2021, so additional customs charges will also be payable there, at the expense of the buyer. If you would like more information about this, please contact the delivery person. You usually pay the customs costs, shipping and insurance costs, and customs clearance costs with your delivery person.
In accordance with articles VI 47-52 of the Code of Economic Law, the consumer has a period of 14 days to withdraw from the contract free of charge without giving reasons.
Each ordered item can be returned at thy physical shop or by post within 14 calendar days. The article should then, if possible, be packed back in the original packaging. If this is not possible, please send the item properly packed and send it together with the return form to our shop at the folowing address: Precious Stones, Place du Marché 13, B-6870 Saint-Hubert, Belgium. The customer will be refunded or receive a voucher - of his choice - upon return of the goods. For returns from Belgium or any other country, the customer is responsible for all shipping costs and any customs costs.
In any case, return is only accepted if the item is unused, undamaged and unworn and is in the original packaging or another 'solid' packaging. By 'solid' is meant: properly and safely packaged so that the article is well protected against damage during transport.
After receipt of the return, the seller will refund the price of the returned item to the customer.
If desired, the customer can also opt for a voucher. This allows a new order to be placed subject to what is stipulated under article "8. Payment".
Exchange is also possible. You can exchange an unused, undamaged and unworn item for another item that is available in the webshop, within 14 calendar days of delivery.
The shipping costs for the exchange are always at the expense of the customer, ie for all Belgian customers and foreign customers.
If there is an additional price when choosing a more expensive item than the original, you will be asked to pay the remaining amount. After receipt of this, the new article will be sent to you.
If there is a lower price than the originally ordered item, you will receive a voucher for the difference or the difference will be refunded if desired.
Remember that shipping costs are due on the exchanged item(s), see the rates for the different zones under article "10. Delivery".
You can create a return label via the webshop.
Any problem or defect related to the delivery of an item, damage or qualitative shortcoming must be reported within seven days via a message on the contact page of the webshop or via E-mail to [email protected] . The customer can expect an answer within 48 hours.
In case of identified problems, the customer must report this to our customer service within seven days of receipt. Please do so with attached photo(s) of the defect. A solution is then sought together. If the delivery must be returned to the seller, this will be done in the manner stated under the article "11. Return".
The costs of shipping from Belgium and abroad will in this case be borne by the seller if you can provide proof of the return shipping costs. The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.
The aura sprays, for example, are NOT suitable for consumption, only for atomization in the air such as a perfume. The seller is not liable for the consequences of ingestion of an aura spray.
An article with an accepted defect will be replaced or repaired free of charge if possible. If the costs of repair are disproportionate, the seller reserves the right to replace the item or exchange it for a similar item. In this case, the shipping costs will be borne by the seller as a compensation.
If we cannot resolve it together, you as a consumer can contact the European Platform for Online Dispute Resolution (ODR platform). It is made available by the European Commission to make online shopping safer and fairer by providing access to good dispute resolution tools. We are registered on this website and you can contact them via the following link: www.ec.europa.eu/consumers/odr
14. Competence and applicable law
This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the courts of Liège are competent.
Last updated: 16th September 2022