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ODR - Platform

The European Online Dispute Resolution (ODR) platform is made available by the European Commission to make online shopping safer and fairer by providing access to good dispute resolution tools.

All online retailers and entrepreneurs in the EU, Iceland, Liechtenstein or Norway are required to provide an easily accessible link to the ODR platform and an email address where the ODR platform can reach the trader (Article 14 of Regulation (EU) no. 524/2013 ).

The Precious Angels Solutions email address used for this purpose is [email protected] .

The link for the ODR platform is ec.europa.eu/consumers/odr

If Precious Angels Solutions has received a notification from the ODR platform, it means that a consumer has an unresolved problem with a good or service purchased from the entrepreneur's online store and that the consumer has chosen to use the ODR platform. use to find a solution.

Solve directly with the consumer

The ODR platform will notify Precious Angels Solutions of your request. If the entrepreneur is willing to talk, you will be able to exchange messages and send attachments, such as photos of the property, directly via your dashboard.

Resolve through a dispute resolution body

If the notification concerns a complaint, this means that the consumer would like to submit the problem to a recognized dispute resolution body. The dispute resolution bodies listed on the ODR platform meet strict standards of quality and independence.

A dispute resolution body is a neutral third party that assists consumers and entrepreneurs in settling disputes in a non-confrontational manner. This is usually cheaper and faster than going to court.

Precious Angels Solutions has 30 days to agree on a dispute resolution body that can hear their case. Failing that, the consumer will be advised on other means of protecting his rights and lodging an appeal.

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