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The ordered item is delivered in Belgium either to the address specified by the customer, by collection at a collection point or post office or by collection at a Bpack 24/7 parcel machine. Delivery in other countries is made either to the address specified by the customer or to the chosen post office or collection point. The chosen delivery option influences the delivery time.
When the customer opts for shipment to an address, post office, post point or parcel machine of Bpack 24/7, an email is sent when the delivery is given to bpost. The customer can follow the shipment via the bpost e-tracker via the link with the tracking number. The customer who opts for delivery at a post office, postal point or parcel machine will receive an e-mail or text message as soon as the shipment has arrived at the selected collection point.
The delivery period only starts after receipt of payment, even if payment is made by bank transfer. We strive for the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium and a minimum of 2 working days and a maximum of 30 days in other countries. The seller is not liable for delay or non-delivery caused by the carrier.
For delivery in Belgium, the delivery cost is from 0 to 2 kg: € 6,50; from 2 to 5 kg: € 8,00; from 5 to 10 kg: € 9,00; from 10 to 20 kg: € 11,50; from 20 to 30 kg: € 12,00 according to the usual bPost rates (these can change annually), with the exception of a total purchase amount above € 100, then the shipping is free.
For delivery in "zone 2" the delivery cost is from 0 to 2 kg: € 15,50; from 2 to 10 kg: € 18,50 and from 10 to 30 kg: € 42,00 according to the usual bPost rates (these can change annually), with the exception of a total purchase amount above € 100, in which case the shipping is free. Zone 2 includes the following countries: The Netherlands, Germany, France, Luxembourg.
For delivery in "zone 3" the delivery cost is from 0 to 2 kg: € 32,00; from 2 to 5 kg: € 35,00; from 5 to 10 kg: € 52,00; from 10 to 20 kg: € 82,00 and from 20 to 30 kg: € 102,00. Zone 3 includes the following countries: Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Austria, Poland, Portugal (including Madeira and the Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Czech Republic, Sweden.
For deliveries outside the EU, different delivery cost rates will be applied and additional customs costs will be charged depending on country to country, at the expense of the buyer. Note: The United Kingdom is no longer part of the EU since 01/01/2021, so additional customs charges will also be payable there, at the expense of the buyer. If you would like more information about this, please contact the delivery person. You usually pay the customs costs, shipping and insurance costs, and customs clearance costs with your delivery person.
In accordance with Articles VI 47-52 of the Code of Economic Law, the consumer has a period of 14 days to withdraw from the contract free of charge without stating reasons.
Any ordered item can be returned by post within 14 calendar days. The item must then be returned in the original packaging if possible. If this is not possible, please pack the item properly and send it together with the return form to the following return address: Precious Angels Solutions, rue de la Gare 44, B-6890 Villance (Libin), Belgium. The customer is refunded or receives a voucher – of his choice – after receipt of the goods back.
For returns from Belgium or any other country, the customer is responsible for all shipping costs and any customs costs.
In any case, return is only accepted if the item is unused, undamaged and unworn and is in the original packaging or other 'sound' packaging. 'Sturdy' means: properly and safely packaged so that the item is well protected against damage during transport.
Upon receipt of the return, the seller will refund the price of the returned item to the customer. If desired, the customer can also opt for a voucher. This allows a new order to be placed subject to what is stipulated under article “8. Payment” in our Terms and Conditions.
Exchange is also possible. You can exchange an unused, undamaged and unworn item for another item available in the webshop, within 14 calendar days after delivery.
The shipping costs for the exchange are always for the account of the customer, ie for all Belgian customers and foreign customers.
If there is an additional price when choosing a more expensive item than the original, you will be asked to pay the remaining amount. After receipt of this, the new article will be sent to you.
If there is a lower price than the original item, you will receive a voucher for the difference or the difference will be refunded if desired.
Do not forget that shipping costs are due on the exchanged item(s), see the rates for the different zones under article “Delivery”.
You can create a return label via the website.