PRECIOUS ANGELS SOLUTIONS
rue de la Gare 44
B-6890 Villance (Libin)
Tel. +32 (0)494 25 39 84
E-mail: [email protected]
IBAN BE18 7512 0843 6165
(hereinafter referred to as “Precious Angels Solutions”)
You share your personal information with us so that we can provide you with the best possible service. We think it is important that you also know why we ask for your personal data and what we do with it. Below you will find an explanation of some of the reasons why we request information from you and how we obtain and use this information from you.
If you still have questions after reading this, please let us know via our customer service.
Precious Angels Solutions complies with the “Act of July 30, 2018 on the protection of natural persons with regard to the processing of personal data”, as amended by the Act of December 11, 1998, as well as the anti-spam provisions of Book XII of the Code of Economic Law regarding the “law of the electronic economy”.
What data do we collect and why?
You share data with us in various ways. We use data that we have received from you, but also data collected by ourselves. For example, data about your visit to our website. You are not obliged to disclose your personal data, but understand that the provision of certain services becomes impossible if you refuse the processing. You are solely responsible for the correctness of that data.
This is data that you share with us without registration: IP address, surfing behaviour, origin, search terms. We use this information to maintain and improve our website. This means that we include personal data in anonymous statistics, from which the identity of specific persons or companies cannot be traced, with as legal basis the legitimate interests of Precious Angels Solutions to continuously improve its website and services.
You can create an account on our website. In your account we store, among other things, the following information: your name, address(es), telephone number, e-mail address, delivery and payment details and specified information and interests. We keep a record of this so that you do not have to re-enter them each time you visit our website or place an order. In addition, we also use the provided contact details to contact you with questions or comments about your order or to ask for your opinion (see “your opinion”).
The legal basis for managing your account on this website is the execution of an agreement that you have requested. You can always cancel your account, contact our customer service via E-mail
For your order we need your name, e-mail address, address(es), payment details and your telephone number. We need this for the delivery and invoicing of products ordered by you, with the legal basis of providing a service that has been requested by you. We use the data to deliver your order, to keep you informed about your order or to contact you with questions or comments about your order.
If you place an order with Precious Angels Solutions and use your account for this (see “your account”), we register it by name. This data is used to make statistical and general analyzes of your purchasing behaviour, as well as for profiling purposes.
Your payment details can be used to detect fraud and other irregularities.
In order to continue to improve our services, we would like to hear your opinion. That is why we can contact you for an assessment or a no-obligation customer or market survey. We keep track of the details of the review, as well as who writes which review. If you do not wish to participate in reviews, you can always indicate this by means of the link at the bottom of the e-mail, or by contacting our customer service.
In order to be able to help you properly when you contact our customer service, we ask for your personal data such as name, address, e-mail address, order number and telephone number.
All e-mail communication with our customer service is saved, as well as chat conversations and data about the telephone conversation with you. This information is only used to answer your question as well and quickly as possible and to improve our services, with the legal basis of providing a service that has been requested by you.
The personal data will not be used for direct marketing.
Who has access to your data?
For the time being, only Petra Lüdecke - owner of Precious Angels Solutions - is authorized to process your personal data. If necessary, the personal data will only be accessible to responsible persons who must have access to it in function of their tasks.
Transfer to third parties
Occasionally, we use a third-party processor to assist us with certain services. These services may include delivery services, processing credit/debit card payments, marketing activities and providing customer service. This means, among other things, that we temporarily pass on personal data to third parties for certain tasks or investigations because they need it to be able to perform the service to Precious Angels Solutions and ultimately to you. We always record this contractually with these processors and limit the data that we share with third parties to only the purposes for which the other person needs it. For example, this processor will never be allowed to use your data on its own initiative and your data must be deleted as soon as that processor has completed the assignment. Third parties are strictly controlled by Precious Angels Solutions to ensure that your privacy is protected.
In rare cases, we may also pass on your data if we are obliged to do so by certain laws, regulations and/or case law. Precious Angels Solutions may be required to disclose your personal information pursuant to a court order or to comply with other mandatory laws or regulations. In that case, we will make reasonable efforts to inform you in advance, unless this is subject to legal restrictions.
We may also pass on your information in the event that our organization or part of it is sold and the buyer needs your information to be able to continue the service to you. In the event of a complete or partial reorganization or transfer of activities of Precious Angels Solutions, where the business activities are reorganized, transferred or discontinued or if Precious Angels Solutions goes bankrupt, this may mean that your data will be transferred to new entities or third parties. We will make reasonable efforts to inform you in advance of the fact that Precious Angels Solutions will disclose your data to said third party, but you also acknowledge that this is not technically or commercially feasible under all circumstances.
Precious Angels Solutions will not sell, rent, distribute or otherwise make your personal data commercially available to third parties, except as described above or unless with your prior consent.
Duration of processing
The personal data is stored and processed by us for a period that is necessary in function of the purposes of the processing and in function of the contractual relationship between you and Precious Angels Solutions.
Your data is safe and confidential at Precious Angels Solutions
We have developed security measures that are adapted from a technical and organizational point of view to avoid the destruction, loss, falsification, modification, unauthorized access or incorrect notification to third parties of personal data collected as well as any other unauthorized processing of this information.
When we work with other parties, we demand the same level of security from them. Under no circumstances can Precious Angels Solutions be held liable for any direct or indirect damage resulting from incorrect or unlawful use by a third party of the personal data. You must comply with the security regulations at all times, including by preventing any unauthorized access to your login and code. You are therefore solely responsible for the use made from the website of your computer, IP address and your identification data, as well as for their confidentiality.
Consult, update or delete your data
When you become a customer of Precious Angels Solutions, we store certain data. That is why you also have a number of rights with regard to this data.
Right of access and inspection
You have the right to take cognizance of your personal data at any time free of charge, as well as the use that we make of your personal data.
Right of correction, deletion and limitation
You are free to decide whether or not to share your personal data with Precious Angels Solutions. In addition, you always have the right to request us to correct, supplement or delete your personal data. You may also request that the processing of your personal data be restricted. You acknowledge that in case of refusal of communication or request for removal of personal data, certain services and products will not be available.
Right to object
You also have a right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case you do not have to give reasons.
Right of free data portability
You have the right to obtain your personal data that are processed by Precious Angels Solutions in a structured, common and machine-readable form and/or to transfer it to other responsible parties.
Right to withdraw consent
Insofar as the processing is based on your prior consent, you have the right to withdraw that consent.
Exercise of your rights
You can exercise your rights by sending a clear request by registered letter to:
Precious Angels Solutions
Customer service attn. Privacy department
rue de la Gare 44
B-6890 Villance (Libin)
This request clearly states what you wish to know, correct or delete. This request must be signed and dated and include a copy of the front of your identity card. If these conditions are met, Precious Angels Solutions will meet your request as soon as possible and inform you about this.
If you exercise your right of access, Precious Angels Solutions will provide you with as complete an overview as possible of your data. It is possible that some personal data from classic backup files, log, history or archive files are not included in this overview. These data are not part of the commonly processed personal data and are therefore not immediately available and cannot be given. However, they are removed from these files according to standard processes.
You can always easily view your data and adjust it if necessary via your online account.
Automatic decisions and profiling
The processing of your personal data includes profiling and may mean that it is subject to automated decisions by us.
Right to file a complaint
You have the right to file a complaint with the Belgian Privacy Commission:
Commissie voor de Bescherming van de Persoonlijke Levenssfeer
Tel +32 (0)2 274 48 00
Fax +32 (0)2 274 48 35
e-mail: [email protected].
This is without prejudice to a provision before a civil court. If you should suffer damage as a result of the processing of your personal data, you can file a claim for compensation.
Last updated: September 16, 2022